What if I want to return the bike?
Call us within 30 days of receiving your bike to make us aware that you wish to return the bike. You are responsible for arrangements and costs to return the frame to us using a courier of your choice.
Condition of the frame?
Of course want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified are not eligible for return.
What about the components?
All components fitted onto the bicycle are not eligible for the 30-day test ride return.
At Alchemy Bicycles, we stand behind our products 100%. We guarantee that your frame will be free of defects in craftsmanship for as long as you own it. Purchase must be made through an authorized Alchemy Dealer. Purchasing an Alchemy frame from third party internet sites (such as eBay) voids our warranty, no matter what the listing says. To validate your warranty, please complete and return the registration card.
Our Crash Replacement
We understand that accidents happen. If you crash and break your Alchemy, no matter where you purchased your frame, simply contact us directly about your problem and receive 40% off MSRP on a replacement frame.