Our Ride Guarantee

Free shipping of bikes in the USA.

Don’t worry. You can return our bikes within 2 weeks for a full refund. No questions asked.

Get your bike assembled at a nearby bike shop.

Call, email, web conference, or chat with our friendly bike experts and mechanics any day of the week.

Secure buying online via an SSL encrypted connection between us and you.

At Alchemy, we live and breathe bicycles and have dedicated our lives to the transformation of carbon fiber, steel, and titanium into rolling works of art that are as beautiful to behold as they are to ride. We believe the results are simply the finest riding bicycles in the world. Our philosophy is backed up by a string of awards and editorial accolades, but we also realize that the purchase of your dream ride is a substantial investment and that the only opinion that truly matters is yours.

So, here’s our promise: Purchase any stock Alchemy bicycle and if you don’t love the ride in the first 2 weeks from receipt of bike, you can return it for an exchange, apply the purchase price to a different Alchemy model, or get a full refund. This offer is not applicable to custom bicycles.


Bike Return

Call or email us within 2 weeks from receipt of bike to discuss the experience with your new Alchemy bicycle and we can make arrangements to exchange or return of your bike.


Frame Condition

Of course, we want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified, as well as custom frames, are not eligible for return.


Component Limitation

Any custom changes or components fitted onto the bicycle are not eligible for the 2-week test ride return.


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