Our Ride Guarantee
At Alchemy, we live and breathe bicycles and have dedicated our lives to the transformation of carbon fiber, steel, and titanium into rolling works of art that are as beautiful to behold as they are to ride. We believe the results are simply the finest riding bicycles in the world. Our philosophy is backed up by a string of awards and editorial accolades, but we also realize that the purchase of your dream ride is a substantial investment and that the only opinion that truly matters is yours.
So, here’s our promise: Purchase any Alchemy bicycle and if you don’t love the ride in the first two weeks from date of purchase, you can return it for an exchange, apply the purchase price to a different Alchemy model, or get a full refund.
Call us within two weeks of the purchase date of the bikes to discuss the experience with your new Alchemy bicycle and we can make arrangements to exchange or return of your bike. Please note: you are responsible for arrangements and costs to return the bicycle to us using a courier of your choice.
Of course, we want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified are not eligible for return.
Any components fitted onto the bicycle are not eligible for the two-week test ride return.