Our 30-day test ride guarantee
At Alchemy, we live and breathe bicycles and have dedicated our lives to the transformation of carbon fiber, steel, and titanium into rolling works of art that are as beautiful to behold as they are to ride.
Under one roof here in Colorado, we tirelessly work to engineer, hand craft, paint, and finish bicycles with a near maniacal blend of old-world artisanship and cutting-edge technology.
We believe the results are simply the finest riding bicycles in the world. Our philosophy is backed up by a string of awards and editorial accolades. But we also realize that the purchase of your dream ride is a substantial investment and that the only opinion that truly matters is yours.
So, here’s our promise to you: Purchase any Alchemy ready-to-roll frame and if you don’t love the ride in the first thirty days you can return it for an exchange on a different size, apply the purchase price to a different Alchemy model, or get a full refund of the frame cost.
What if I want to return the bike?
Call us within 30 days of receiving your bike to make us aware that you wish to return the bike. You are responsible for arrangements and costs to return the frame to us using a courier of your choice.
Condition of the frame?
Of course want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified are not eligible for return.
What about the components?
All components fitted onto the bicycle are not eligible for the 30-day test ride return.
At Alchemy Bicycles, we stand behind our products 100%. We guarantee that your frame will be free of defects in craftsmanship for as long as you own it. Purchase must be made through an authorized Alchemy Dealer. Purchasing an Alchemy frame from third party internet sites (such as eBay) voids our warranty, no matter what the listing says. To validate your warranty, please complete and return the registration card.
Our Crash Replacement
We understand that accidents happen. If you crash and break your Alchemy, no matter where you purchased your frame, simply contact us directly about your problem and receive 40% off MSRP on a replacement frame.