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  • 2 Week Money-Back Guarantee

  • Free Shipping for New Bikes

  • Professional Assembly at Your Local Shop

Our Ride Guarantee

At Alchemy, we live and breathe bicycles and have dedicated our lives to the transformation of carbon fiber, steel, and titanium into rolling works of art that are as beautiful to behold as they are to ride. We believe the results are simply the finest riding bicycles in the world. Our philosophy is backed up by a string of awards and editorial accolades, but we also realize that the purchase of your dream ride is a substantial investment and that the only opinion that truly matters is yours.

So, here’s our promise: Purchase any stock Alchemy bicycle and if you don’t love the ride in the first 2 weeks from receipt of bike, you can return it for an exchange, apply the purchase price to a different Alchemy model, or get a full refund. This offer is not applicable to custom bicycles.

 

Bike Return

Call or email us within 2 weeks from receipt of bike to discuss the experience with your new Alchemy bicycle and we can make arrangements to exchange or return of your bike.

 

Frame Condition

Of course, we want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. We do however ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified, as well as custom frames, are not eligible for return.

 

Component Limitation

Any custom changes or components fitted onto the bicycle are not eligible for the 2-week test ride return.

 

Free Shipping on All Bikes

Not everyone can visit Alchemy, so we made things easy. When you buy a bike from us, you get free shipping. Alchemy has also teamed up with Beeline to provide delivery to a bike shop located near you.

2 Weeks Risk-Free

Purchasing your dream ride is a substantial investment, so here’s our promise: If you are not 100% satisfied with your new Alchemy Bicycle, you have 2 weeks from date of receipt to return it.

No Questions Returns

If at the end of 2 weeks you are not 100% satisfied with your new bike, call us to arrange a full refund or credit toward another Alchemy.