You can begin the refund process by contacting Alchemy Bicycles and requesting a return authorization (RA). The cost of shipping and any related insurance for return shipping must be covered by the purchaser. When your return is received and inspected, we will contact you with a status update. Alchemy reserves the right to refuse your return and reserves the right to refuse transactions, assess fees and/or close accounts based on orders or returns. Please make sure you write the RA number in bolt letters on the outside of the box to expedite the process.